# Bugs portal: can't see bug details

**URL:** https://talk.remobjects.com/t/bugs-portal-cant-see-bug-details/25097
**Category:** Job Exchange
**Created:** [July 20, 2021, 6:45am UTC](https://talk.remobjects.com/t/bugs-portal-cant-see-bug-details/25097 "2021-07-20T06:45:48Z")
**Posts on this page:** 5
**Page:** 1

<div class="post-metadata">

### Author: ![Patrick](https://talk.remobjects.com/user_avatar/talk.remobjects.com/patrick/32/14_2.png) [@Patrick](https://talk.remobjects.com/u/Patrick)
#### Post date: [July 20, 2021, 6:45am UTC](https://talk.remobjects.com/t/bugs-portal-cant-see-bug-details/25097/1 "2021-07-20T06:45:48Z")

</div>

Hello,  
Since some time (an update to the bug portal), I can’t see the details of a bug: when clicking on the link a page opens with:

> Could not load issue:

Followed by JSON data with, I suppose, the result of the call to a web service.  
Example (from my side): [Bugs | Portal | RemObjects Software](https://www.remobjects.com/portal/bugs/?id=E25234)

---

<div class="post-metadata">

### Author: ![mh](https://talk.remobjects.com/user_avatar/talk.remobjects.com/mh/32/18050_2.png) [@mh](https://talk.remobjects.com/u/mh)
#### Post date: [July 20, 2021, 2:12pm UTC](https://talk.remobjects.com/t/bugs-portal-cant-see-bug-details/25097/2 "2021-07-20T14:12:24Z")

</div>

![image](https://talk.remobjects.com/uploads/default/original/3X/f/a/fab9f6c9c5b11aada3accd4403d58810658afb9b.jpeg)

what am I missing?

---

<div class="post-metadata">

### Author: ![Patrick](https://talk.remobjects.com/user_avatar/talk.remobjects.com/patrick/32/14_2.png) [@Patrick](https://talk.remobjects.com/u/Patrick)
#### Post date: [July 20, 2021, 2:52pm UTC](https://talk.remobjects.com/t/bugs-portal-cant-see-bug-details/25097/3 "2021-07-20T14:52:52Z")

</div>

![image](https://talk.remobjects.com/uploads/default/original/3X/6/a/6a05280f93dd4c3cbf27227f8bf88d98ea13b3f5.png)

---

<div class="post-metadata">

### Author: ![Patrick](https://talk.remobjects.com/user_avatar/talk.remobjects.com/patrick/32/14_2.png) [@Patrick](https://talk.remobjects.com/u/Patrick)
#### Post date: [July 20, 2021, 2:54pm UTC](https://talk.remobjects.com/t/bugs-portal-cant-see-bug-details/25097/4 "2021-07-20T14:54:37Z")

</div>

Perhaps it’s related to the user account…

---

<div class="post-metadata">

### Author: ![mh](https://talk.remobjects.com/user_avatar/talk.remobjects.com/mh/32/18050_2.png) [@mh](https://talk.remobjects.com/u/mh)
#### Post date: [July 20, 2021, 3:09pm UTC](https://talk.remobjects.com/t/bugs-portal-cant-see-bug-details/25097/5 "2021-07-20T15:09:47Z")

</div>

> [@Patrick](#):
>
> Perhaps it’s related to the user account…

Ah yes. it’s not so much that this doesn’t work — everything was shown as expected — but that it _also_ falsely displayed the error message below it, if the user was not an employee (an “else” clause attached to the wrong “if” ;). Fixed now, so the Json and the wrong “could not load issue” messages ar not gone.