Relativity server license

Relativity Server
1

Hi!

Just noticed that my Relativity server is not using my dev license: status message states “royality-free edition”. I ve examined folders, and found my license file imported. Checked this both under win (win7/dxe2) and mac (lion/xcode4.3).

Then i examined license file and found outdated beta record (expired) for “cooper”. Maybe this record is a reason for refusing license file?

2

Hello.

Relativity server doesn’t use Data Abstract license as Dev one anymore. Please contact us via email: support@remobjects.com and send us your account information. We will update your license information and send appropriate .lic file.

Thanks in advance.

3

Thnx for answer, but maybe it can be mentioned in wiki?)

4

this should work automatically; if it doesn’t for you it’s an anomaly with your account, not a general issue that needs doc’ing. every DA product subscription contains an explict Relativity license now.

5

Hello deksden.

Did updating DA license help you?

Thanks.

6

I ve made some steps:

  • have downloaded and installed latest beta (.997) of DA/X;
  • have downloaded and imported license file from portal;

No result - still “Relativity, Royalty-Free Edition”.

The only strange thing with my account is “Oxygene “Cooper” BETA Subscription” - its expired an age ago, but it is still on “Your Licenses” section, not in “Previous Licenses”.

Then i tried to perform “clean” install:

  • removed all RemObjects stuff under /Developer, /User/“account”/Library/Application Support/RemObjects and RemObjects Software (why two folders?);
  • then installed DA/X .997 one more time

Result: no luck! At first launch DA Server Explorer asks me for license, download it, but Realtivity is still “Royality-Free Edition”. Manual import of license file from portal does not helped much.

Switching to the “Dark side” (Windows, .997) either did not helped me: same result!

Tested on my MacBook - same result under my second mac. And finally tested on my second Windows dev VM: .991, same result even after manual import.

I m think there is soething with my license file)))

7

Hello Denis.

Please send us your license file to check and debug it.

Thanks in advance.

8

Done it yersterday, as soon, as i recieve mail from you! Waiting for news about my license file) Wondering what can be wrong))

9

Yes) Your fixed license was working ok, and now all my stuff on win nad mac works normally! Tnx!))

10

fwiw, thr eissue was that the developer license was only set up for the Data Abstract SKUs, but not for the Suite Subscription SKUs. my apologies.

marc

11

Tnx, Marc! No problem: this issue really does not have any influence on dev process))) And i m sure i can rely on support)))