My Oxygene subscription expired but not my Csharp subscription. When I update Csharp the license code prevents me from using my older version of Oxygene. All functionality of Oxygene is disabled. Why can’t I continue to use my older, but paid for version of Oxygene? If I install the old version of Oxygene, it removes the newer version of Csharp. These products have separate subscription dates and payments, and therefore should not be bound tightly together. The install program should be more flexible to accommodate this. I don’t feel this policy is either fair or ethical on the part of RemObjects because if I choose to use Oxygene, it makes my payment for the Csharp subscription worthless because I receive no benefit from it. Why can’t I get what I paid for? I have waited for over a week for a reply to an email sent to RemObjects support and have yet to receive a reply although I did get a ticket SUPPORT:70299 from automated email. I would appreciate a reasonable solution from someone with a heartbeat.
Paul Breen
Paul,
For the record, you emailed us November 2, 9pm local time. replied to your email November 3, 10am. Please check if maybe your spam filter got overzealous and swallowed the email? it would have come from sales@remobjects.com.
i’afraid you cannot mix different versions of Oxygene and C#. Both products use the same installed binaries, its literally not technically possible to have two different versions installed and registered inside Visual Studio.
To use Oxygene, you will either need to stay on late last version covered by your Oxygene license, or renew your Oxygene license. Alternatively, you can of course use different versions of Oxygene vs. C# on different PCs or VMs.
What i offered to do is to make this easier, is to average out the two licenses so that they end on the same date (which would be in the middle of March 2015 and June 2014). This way you’ll also have have one common renewal date for both licenses.
As for your suggestions re SKU-ing mentioned in the same email, we appreciate your feedback, but i’afraid we’re currently not currently planning to change the SKU-ing for Oxygene to separate desktop and mobile development. Xamarin, which you mention as an example of more flexible pricing, incidentally charges you $999 for each platform, per year — IOW they in fact are a lot more expensive than we are, as a single Xamarin platform costs more that all Oxygene platforms.
i do apologize for my email response from November 3rd not reaching you in a timely fashion. As a courtesy for the inconvenience of not having this handled (from your point of view) more timely, i have gone ahead and extended your Oxygene license to match your C# license thru March 2015.
yours,
marc